azilber: (Default)
Anastas Zilber ([personal profile] azilber) wrote2012-02-17 01:03 am

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You are about to be connected to a new connection sales advisor for T-Mobile UK. Please note they do not have access to existing customer details and cannot process upgrades or queries related to an existing T-Mobile account. If you have a query of this nature please contact customer services on 0845 412 5000 or 150 from a T-Mobile handset..
You are now connected with Susan.
Susan: Hi there, my name is Susan. I am part of the dedicated T-Mobile Online Sales Team. How can I help you with your new order?
Zilber: Hi. I just bought a Blackberry 9790 with the 24-months 100 min/500 texts/750 Mb data plan. BBM doesn't seem to work. Is this a wrong plan for BBM?
Susan: Hi Zilber
Susan: I am extremely sorry for that
Susan: I am sorry Zilber, but I am unable to help you, as a member of the sales team I can only help you with your new order
Susan: As I don't have access to check your account details I would not be able to check that for you
Susan: However I would request you to contact our customer service team on 150 or 0845 412 5000 to get the details regarding your BBM services
Susan: As a part of online sales team I can only help you with your new order
Zilber: OK. I am ABOUT to place a new order for a Blackberry 9790 with the 24-months 100 min/500 texts/750 Mb data plan. Will I be able to use BBM?
Susan: Yes you get free unlimited BBM services with the deal
Susan: Is there anything else I can help you with today?
Zilber: Well, since you don't know why my ALREADY PURCHASED plan doesn't seem to support BBM, I suppose we are done. Thank you for your help. :)
Susan: I am extremely sorry for that\
Susan: Thank you for chatting with us. Have a nice day!
Susan: Take care, Zilber
Susan: Bye
Susan: Have a good night
Susan: :)
Zilber: Bye. :)
Susan: Bye
Thank you for chatting with us.

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